1. All pine perks rupay gift e-card shall be valid for 2 years from date of issue and shall remain valid till the date mentioned on the face of the pine perks rupay gift ecard. The validity of the pine perks rupay gift ecard may be extended, or a replacement card may be issued on expiry, upon request from the purchaser or the cardholder subject to applicable fees and at the sole discretion of pine labs.

2. The pine perks rupay gift e-cards can be redeemed at any of the websites which accept rupay instruments as and by way of payment or can be registered on the pine perks mobile application or website and then used to buy egift vouchers of various brands available on the app or website.

3. Under no circumstances whatsoever, is the return or cancellation of pine perks rupay gift ecards permitted once the same have been generated and delivered to the purchaser.

4. The pine perks rupay gift ecards cannot be reloaded, resold, transferred for value or redeemed/exchanged for its value in cash by the cardholder. Cash withdrawal facility is not available on pine perks rupay gift ecard.

5. If the cardholder information provided by the purchaser or the cardholder is found to be incorrect, the pine perks rupay gift ecard in question is liable to be cancelled and the entire amount forfeited, and no claims in respect thereof will be entertained by pine labs.

6. The purchaser shall indemnify, defend and hold harmless pine labs from and against any and all third party liability, losses, costs and expenses (including reasonable attorneys fees) relating to or arising out of the breach of these terms and conditions, the negligence or wilful misconduct or fraud by the purchaser, or its employees or agents.

7. Pine labs does not make any warranties, express or implied, with respect to the pine perks rupay gift ecards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift card is nonfunctional, the purchaser and the cardholders sole remedy will be the replacement of such gift card.

8. All fees, surcharges, goods and applicable taxes with respect to pine perks rupay gift ecard shall be borne by the purchaser or the cardholder. Pine labs shall have no liability towards the same. There may be surcharge applicable on certain card transactions. In such an event, the same will be deducted from the card balance available in the pine perks rupay gift ecard at the time of transaction. In case the card balance is not enough to provide for the surcharge the transaction shall be declined.

9. No request for change in mobile number linked to a card will be entertained once the card has been issued and activated. Any change of cardholder credentials like e-mail if provided will have to be communicated by the purchaser only. The card holder cannot request for any changes directly. Cardholders can check the available balance of cards by logging in on the pine perks website (www.pineperks.in) and pine perks mobile app.

10. Pine labs may, from time to time issue certain special categories of egift cards, which can be accepted only at specific merchant categories. Such special category egift cards shall be governed by the terms and conditions set out here.

11. Any dispute in relation to the pine perks rupay gift ecards shall be referred to pine labs pvt. Ltd. And the decision of pine labs shall be final in this regard. Any disputes and claims in relation to the pine perks rupay gift cards shall be subject to the laws of india and the jurisdiction of the courts at new delhi.

12. Gift voucher will be delivered within 10 to 11 working days.